IT Management Services

1. Turnaround/Improvement

We believe in making our clients as self -sufficient as possible because outsourcing complete IT operations is not a cost -effective long-term solution. Outsourced assignments tend to last longer than they should, the client receives diminished, and in some cases, no value before the third-party contractual period ends.

To eliminate corporate waste, our resource model assigns a PIP employee to take responsibility for running the client’s IT department for a pre-determined period. All other staff members, even new hires brought on during our engagement are employees of your company.

Hence the first savings: with the exception of leadership the people on staff are on the client’s payroll. There are no PIP markups. Our designee responsibilities include staffing and implementing appropriate policies and procedures for a safe and service oriented IT function. Our focus is to hire the best people rather than the “cheapest person” that provides the highest margin.

Our deliverable is a higher performing IT organization which includes the replacement of the PIP leader as quickly as possible. It is a monthly agreement that can be cancelled at any time. During the engagement period, we at PIP work closely with our key person on a daily basis to ensure assignment success.

2. IT Management Oversight

Despite the issues discussed above, there are cases where a company needs a higher level of IT management. However this caliber person is only needed on a part-time basis.

Our experience indicates these companies generally have appointed a smart non-IT trained professional to oversee the department. While they may be quite capable managers, they usually do not have the functional perspective necessary to remain competitive.

In these situations, PIP provides IT Management oversight, where we roll up our sleeves, get our hands dirty, and provide valuable, mutually agreed upon deliverables. Similar to our project oversight services, we are involved a certain number of days per month for a specified period.

3. IT Help Desk Services

We provide Help Desk Services to our clients as a primary or overflow service for desktop, application and network requests–365 days a year (7am-10pm M-F, 9am-9pm Sat, Sun). Our qualified engineers can work remotely or be at your office or facility as the problem or timeframe requires. We provide issue tracking and escalation using help desk ticketing software, and provide management reporting and statistics for planning and quality purposes.